Shipping Policy | PHAVOS™

Shipping Policy — PHAVOS™

Last updated: 11 October 2026

1. Order preparation

Orders are normally prepared within 1–3 business days after payment confirmation, unless a product page specifies a different timeframe, such as for certain preorders or special editions. Some garments are made on demand, so preparation and transit times may vary.

2. Shipping rates

PHAVOS™ offers the following standard rates for destinations where delivery is available:

Spain: €5.
European Union: €5.
Other eligible international destinations: €10.
Free shipping: on orders of €100 or more, subject to the terms of the current automatic shipping discount.

The final shipping cost, including applicable discounts, is shown at checkout before payment.

3. Estimated delivery times

After preparation and dispatch, estimated transit times are:

Spain and European Union: approximately 7–14 business days.
United States and Canada: approximately 7–14 business days.
Other eligible international destinations: approximately 10–20 business days.

These are estimates, not guarantees, and may be affected by holidays, made-to-order production, carriers, customs checks or other circumstances. Consumers retain all applicable statutory rights concerning delivery.

4. International shipments and customs

Some products may be manufactured or shipped from production centres outside the European Union. Depending on the destination and taxes already collected at checkout, import duties, import VAT, other import taxes or customs handling fees may apply.

Amounts not collected at checkout may be charged by authorities or delivery providers where legally applicable.

5. Tracking and delivery address

When a carrier provides tracking, we will send the corresponding information by email. Please check the shipping address entered at checkout. If you notice an error, email info@phavos.com as soon as possible. Changes may no longer be possible once order preparation has begun.

6. Delivery issues

If an order is significantly delayed, tracking shows a problem or a parcel arrives damaged, email info@phavos.com with your order number. We will investigate and honour the statutory rights concerning delivery, replacement or refunds that apply.