Returns and Refunds — PHAVOS™

1. General Return Policy

PHAVOS™ does not offer voluntary returns or size exchanges for changes of mind or incorrectly selected sizes where these are not required by law.

We fully respect all mandatory consumer rights, including statutory withdrawal rights and legal guarantees, wherever applicable.

Certain garments are produced on demand. However, made-to-order production of standard catalogue products does not, by itself, exclude statutory withdrawal rights.

2. Statutory Right of Withdrawal

Consumers making eligible distance purchases in Spain and the European Union have the right to withdraw from their purchase within 14 calendar days without giving a reason.

The withdrawal period begins when the consumer, or a person designated by them, receives the goods. If an order is delivered in separate shipments, the period begins upon receipt of the last item.

To exercise this right, notify us at info@phavos.com, providing your order number and a clear statement of your decision to withdraw.

No justification or prior authorisation is required. You may also use any electronic withdrawal facility provided through our store.

Consumers must return the products without undue delay and no later than 14 calendar days after notifying us of their withdrawal.

Customers may inspect and try on garments as they would in a physical shop. They are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All applicable mandatory extensions to statutory deadlines remain valid.

3. Return Shipping Costs

For returns made under the statutory right of withdrawal, the customer is responsible for the direct cost of return shipping, where permitted by law and provided this responsibility was disclosed before purchase.

Customers may select their preferred shipping carrier and are responsible for arranging and paying for the return shipment.

PHAVOS™ does not provide complimentary return shipping for changes of mind or incorrectly selected sizes.

Please retain proof of shipment.

Return address:

PHAVOS™ — Returns
C/ Andarella 2, bloque 2, piso 4, puerta 3
46950 Xirivella, Valencia, España

Do not send returns directly to our manufacturing partners.

These arrangements do not affect the customer's rights where a product is defective, damaged or incorrectly supplied.

4. Refunds

For valid statutory withdrawals, PHAVOS™ will reimburse the amounts required by applicable law without undue delay and within 14 calendar days of receiving the withdrawal notification.

We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first, where legally permitted.

Refunds will be issued using the original payment method unless the customer expressly agrees otherwise, without additional reimbursement fees.

When an entire order is withdrawn, the refund includes the original standard delivery charge, where legally required. Additional costs resulting from the customer's choice of a more expensive delivery method are not refundable.

For partial withdrawals, any delivery-cost reimbursement will be determined according to applicable law.

No restocking fee is charged for statutory withdrawal.

5. Incorrect Size Selection

Customers are responsible for selecting their preferred size using the sizing information provided on our product pages.

PHAVOS™ does not offer complimentary size exchanges or replacement garments when the size delivered matches the size ordered.

Where a statutory right of withdrawal applies, customers may exercise that right according to the conditions described above and place a separate order for a different size.

A new order is treated as a separate purchase, with its applicable price and delivery conditions.

This does not affect statutory remedies when a garment is incorrectly supplied or does not conform to the contract.

6. Purchases Outside the European Union

PHAVOS™ does not offer an additional voluntary 14-day return programme for changes of mind or incorrect size selection outside the scope of applicable statutory withdrawal rights.

All mandatory cancellation, withdrawal, return and consumer guarantee rights under the laws applicable to the purchase remain fully respected.

7. Personalised Products

Products genuinely made to a customer's individual specifications or clearly personalised may be excluded from statutory withdrawal rights where applicable law permits.

This may include garments produced with individually requested measurements, names, photographs or designs.

Choosing a standard size or purchasing a standard catalogue product manufactured after the order is placed does not automatically constitute personalisation.

Any applicable exclusion will be communicated before purchase.

8. Defective, Damaged or Incorrect Products

If an item arrives defective, damaged or different from what was ordered, please contact info@phavos.com with your order number and a description of the issue.

Photographs may help us assess and resolve the problem.

PHAVOS™ will provide the appropriate repair, replacement, price reduction or refund in accordance with applicable consumer protection law, without cost to the consumer where legally required.

These rights are separate from, and are not restricted by, the statutory withdrawal period.

9. Optional Withdrawal Form

To PHAVOS™, at the return address above or info@phavos.com:

I hereby give notice that I withdraw from my purchase of:

• Product(s):

• Order number:

• Date of receipt:

• Customer name:

• Customer address:

• Date:

• Signature (only if submitted on paper):

10. Policy Applicability

This policy applies to purchases made after its publication. Orders placed before the update remain subject to the conditions applicable at the time of purchase and all mandatory statutory rights.

For questions regarding returns, refunds or your consumer rights, please contact info@phavos.com.