Privacy Policy | PHAVOS™

Privacy Policy — PHAVOS™

Last updated: 28 September 2026

Data controller: Diego Guillermo Yepes Hacon, operating under the PHAVOS™ brand. Privacy contact: info@phavos.com.

This policy explains how we process personal data when you visit www.phavos.com, place an order, create an account, subscribe to communications or contact us.

Data we may process

We may process identification and contact details, billing and delivery addresses, order and return information, account information, customer-support communications, technical device and browsing data, cookie identifiers and campaign or advertising-attribution data. Payment providers process the financial information required to complete a transaction; PHAVOS™ does not store full card details.

Purposes and legal bases

Orders, payments, shipping, returns and customer service: performance of a contract and compliance with legal obligations.
Customer accounts: performance of the requested service.
Fraud prevention and security: legitimate interests and compliance with applicable obligations.
Marketing communications: consent where required, or another lawful basis permitted by applicable law. You can unsubscribe at any time.
Analytics and advertising: consent for non-essential cookies and similar technologies where required.
Legal, tax and accounting compliance: legal obligation.

Service providers and recipients

We may share data with providers that process information for PHAVOS™ or are necessary to provide the service, including Shopify, payment providers, production and fulfilment partners, carriers, tracking services, email and customer-support providers, analytics services and advertising platforms such as Google and Meta where applicable and subject to your consent preferences.

International transfers

Some providers may process data outside the European Economic Area. Where required, recognised transfer mechanisms such as adequacy decisions or standard contractual clauses will be used.

Retention

We retain data for as long as necessary to provide services, manage the contractual relationship, address potential liabilities and comply with legal obligations. Data processed on the basis of consent will be kept until consent is withdrawn unless another legal basis permits continued retention.

Your rights

Where applicable, you may request access, rectification, erasure, restriction, objection and portability, and you may withdraw previously given consent. To exercise these rights, contact info@phavos.com. You may also complain to the competent data-protection authority.

Cookies and advertising

Information on cookies, analytics and advertising is available in our Cookie Policy. Where required by law, non-essential cookies are used only after consent has been obtained.

Minors

The store is not specifically directed at minors and we do not intend to knowingly collect children's personal data without an appropriate legal basis.